You can ask Oasentra and its operator, DAILY ICT SOLUTIONS, with its registered address at Ikota GRA, Lekki, Lagos, to delete an account and associated personal information using these instructions.
Submit a deletion request
Use the email address associated with the relevant account. We will send next steps after locating the record. You may use the protected request form on the data deletion page or email [email protected] with the subject “Data deletion request.”
Request steps
- Send the request from the address associated with the account.
- Include your full name, business name, account email, and—if relevant—only the last four digits of the connected business phone number. Do not send passwords, access tokens, or full identity documents.
- Complete the verification step where needed. This protects accounts from unauthorised deletion requests.
- After verification, we will process the request and send confirmation within the period required by applicable law. Timing can vary where identity, authority, legal retention, or a business customer’s instructions must be confirmed.
What deletion covers
Depending on the account and request, deletion may cover profile details, saved connection identifiers, locally stored message and template records, operational metadata, and support information linked to the account.
Information we may retain
We may retain limited information where required for security, fraud prevention, legal claims, financial records, or other legal obligations. The completion record should document the reason and duration for any retained item. If backups are enabled in the deployed service, copies may remain until the documented backup rotation completes.
Data held by another provider
Deleting information from Oasentra does not automatically delete information held independently by a third-party messaging provider or by the business that originally contacted you. You may need to contact that organisation or provider separately.