1. Free trial
The free trial lasts 7 days and requires no payment card. It includes one workspace, two users, one WhatsApp number, 100 contacts, 20 AI credits, the shared inbox and Basic CRM. Broadcasts, APIs, webhooks, automation and custom integrations are unavailable during trial.
2. Renewal and failed-payment recovery
- Day 0: the renewal invoice is generated.
- Day 1: after a failed payment, Oasentra sends email and in-app notice.
- Day 3: Oasentra sends a final reminder.
- Day 5: the workspace becomes read-only. Users may view contacts and conversations and export data, but may not send messages, use AI, create campaigns, run automations or use APIs.
- Day 7: the subscription is suspended.
- Day 30: workspace data is scheduled for deletion under Oasentra’s retention and legal obligations.
3. Cancellation
Customers may request cancellation at any time without a cancellation fee. Paid access continues until the end of the verified current billing period. Oasentra stops future Paystack card renewals locally and confirms any provider-side OasisPay renewal or Direct Debit state before declaring cancellation complete.
4. Refunds
Monthly plans: payments are non-refundable after payment.
Annual plans: a refund may be requested within 7 days of the initial annual payment only where usage has remained within normal evaluation, with no significant messaging or AI consumption. Renewals and accounts showing material consumption are not eligible unless required by law.
5. Plan changes
Existing subscriptions cannot currently be upgraded or downgraded automatically across payment methods. Contact Oasentra Billing to discuss available options. We will confirm the price, effective date and any required payment before making a change; no automatic or prorated change is promised.
6. Separate provider charges
The Oasentra subscription covers platform access. Meta messaging charges are billed separately according to Meta’s pricing. Included AI credits and any additional AI-credit price are presented separately.
7. Billing assistance
Questions about invoices, recovery or eligibility can be sent to [email protected].